I got an assistant that I don’t have to tell what to do.
I was working a lot and my business had experienced a surge of growth. As a result, I was working a lot of evenings and weekends. I didn’t have the right systems and processes in place to handle the workload, nor did I have the knowledge of how to go about putting them in place.
I feel like I have a partner with Team Delegate as well as with my virtual assistant to ensure that nothing falls through the cracks.
The primary frustrations were around just being able to focus on more strategic level initiatives vs. some of the day-to-day tasks, and it was starting to impede my ability to take advantage of growth opportunities in my business.
I am, without question, getting to more of the urgent, important things than I ever have before.
I was at the point of sheer chaos, and it wasn’t just the broken pieces that weren’t getting attention. Big stuff was literally getting past me because the conveyor belt was going too fast; it was too much on the conveyor belt. As I told you before, I resisted getting an assistant because I just saw that as another job of having to train an assistant and welcome them into my chaos.
It has been a great experience of having more time to think, more time to act, not react, and more time to plan.
We had a lot of administrative tasks that really were conundrums for us because they were difficult to work out, and we didn’t know how to process information and keep it in a detailed way that was streamlined in one place. My schedule was also a factor, many people had access to it and randomly added things to it, which created chaos in my workday.
I’m able to take on more clients because I don’t have to worry about things hitting the ground.
I’d say that I had so much to do, and so little time. I felt like I was dropping balls for clients. I wasn’t able to deliver at the level that I needed, and scheduling was a pain.
Because the match was so great, it’s kind of like she knows what I’m going to say before I say it…
For me it was just managing my time. Like any other CEO or business owner, managing your time is probably one of the biggest, most important things you could do for yourself because time is money.
You got a sense of my working style so that you could match me with an assistant that would be a good fit.
I wasn’t maximizing my time wisely. I really wanted to be able to spend my time on other areas of my business, like thought leadership and client service, instead of being bogged down with the administrative details of my business. I wanted to make sure that I was receiving an ROI on my time, for example, is it cost-effective for me to spend an hour sending out invoices, or does it make more sense to spend my time on marketing and having conversations with prospective clients or providing actual services?
I now have the ability to be able to take time off and not need to worry about things being handled in the background.
The primary challenge was handling all of the processes myself, and this was causing me to spend a lot of time getting organized. Also, following up with scheduling was a key frustration and primary issue for me, as well as getting some of our systems set up.
Our fears have been put to rest by our executive virtual assistant’s ability to look at each task with a fresh set of eyes.
We simply had more work than we could handle. We were not taking care of details to prevent the same issues from coming up. We were recreating the wheel on each item that should have been a process.
Team Delegate was very thorough in ensuring the match between myself and my new admin was a good one.
My previous Administrative Assistant had retired.