People have told me that I have high standards when it comes to the service that I provide. I thought this quite odd to hear. After all, I do operate a service-based business. In my opinion, my clients deserve to get the best possible service. I don’t believe in doing tasks half-heartedly and strive to do them correctly. Don’t get me wrong, I know that people are human, and mistakes are bound to happen, but I also believe that you should put measures in place to prevent them at all costs.
Below are some ways that you can provide the best quality service to your clients:
Respond to e-mails
It’s imperative to respond to e-mails in a timely fashion. Be sure and respond to e-mails from your clients to let them know that you received their e-mail and that you will begin working on the task.
Let your client know when to expect the completion of their project
Make sure that you communicate to the client the time frame in which you will complete their assigned task, and most importantly, meet that deadline.
Don’t make excuses
If you do make a mistake, own up to it. It only makes the situation worse when you try and make excuses.
You should maintain professionalism
If you can’t meet with a client due to something personal, let your client know that you can’t talk or get together due to another appointment. It doesn’t seem very professional to tell your client that you can’t meet because you have a dentist appointment or some other personal appointment.
If you can’t complete a task on time, be sure and let the client know
If you’re in the middle of a project and it’s not going as planned, let your client know this as soon as possible. I’m sure that they would appreciate knowing up front rather than finding out later.
Proofread your e-mails and other materials
It’s vital that you professionally present yourself even in your written communications, and this includes e-mail. Read your e-mails aloud before sending them to catch any grammatical errors that the spellchecker might miss.
Use the copy and paste features
Copying and pasting work well for names and phone numbers. You always want to make sure that you get a person’s name spelled correctly and that you provide clients with the correct phone number for vendors. If you copy and paste the information, this will ensure accuracy and eliminate an embarrassing or bad moment for the client when they’re trying to reach someone important.
If you create newsletters or set up teleseminars, etc.; it’s wise to create checklists of the steps to ensure that you don’t miss anything important.
Providing quality service should be your number one priority if you’re a service provider. There’s nothing wrong with having high standards when it comes to the level of service that you provide. After all, if your clients are pleased with the level of service, they’ll tell others and isn’t that what we all want?